Returns & Refunds policy
You are entitled to cancel your order within 24 hours without giving any reason for doing so.
The deadline for canceling an order is 1 business days from the date you purchased the order.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement in writing via email.
You can inform us of your decision by e-mail ignitesmithllc@gmail.com
We will issue a reimbursement to you no later than 7 days from the day on which we receive the cancellation of the order using the method of original payment for the refund. IgniteSmith is not responsible for delays in the refund associated with any third party.
Conditions for returns:
At IgniteSmith, we take pride in creating high-quality, customized apparel tailored specifically to your order. Due to the personalized nature of our products, all sales are final and non-refundable.
Exceptions to Our No Refund Policy
We will gladly provide a replacement or refund only under the following circumstances and at our sole discretion:
Store Error
If we made a mistake with the customization (e.g., incorrect size, color, design, or personalization text), please contact us immediately.
Damaged Product
If your item arrives damaged, you must notify us within 24 hours of delivery.
Include photos of the damaged item and the packaging for our records.
If your situation meets the criteria above, we will assess the issue and offer a suitable resolution, which may include a replacement or full refund.
In order for the goods to be eligible for a return, please make sure that you include:
Inoice showing goods were purchased in the last 7 days.
A preauthorized code for approved return.
The goods are in the original packaging
The following goods cannot be returned:
The supply of goods made to your specifications or clearly personalized.
The supply of good used and/or clearly worn.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:
IgniteSmith
C/O Returns
11300 Lawyers Rd J #2023
Mint Hill, NC 28227
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail ignitesmithllc@gmail.com