Privacy Policy
Ignite Smith website is owned by IgniteSmith LLC, which is a data controller of your personal data.
We have adopted this Privacy Policy, which determines how we are processing the information collected by Ignite Smith, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using Ignite Smith website.
Effective Date: January 1, 2025
Last Updated: August 5, 2026
At IgniteSmith ("we," "us," or "our"), operated out of Charlotte, North Carolina, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website www.ignitesmith.com (the "Site") and purchase our custom apparel and accessories.
By accessing or using our Site, you agree to the practices described herein.
1. Information We Collect
We collect several types of information from and about users of our Site, including:
A. Personal Information You Provide to Us
Order & Contact Details: First and last name, billing address, shipping address, email address, and phone number when you place an order, create an account, or contact customer support.
Customization Details: Logos, custom text, design graphics, sizing preferences, or specific instructions you upload or submit for custom apparel production.
Payment Data: Payment card details (credit/debit card numbers, expiration dates, security codes) and transaction history. Note: All payment data is processed securely by our third-party payment processors (e.g., Shopify Payments, Stripe, PayPal); we do not store full credit card numbers on our servers.
Marketing Preferences: Email and SMS sign-ups for promotional discounts, newsletters, and product drops.
B. Information Collected Automatically
Device & Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and clickstream patterns.
Cookies & Tracking Technologies: We use cookies, web beacons, pixels, and local storage to keep track of items in your shopping cart, analyze site traffic, and personalize your shopping experience.
2. How We Use Your Information
We use the personal data we collect for legitimate business purposes, including to:
Fulfill Orders: Process payment transactions, produce custom apparel/accessories, arrange shipping, and send order updates or receipts.
Customer Support: Respond to inquiries, process returns, handle design proof approvals, and resolve service issues.
Marketing Communication: Send promotional offers, news, and custom product releases (you may opt out at any time).
Site Optimization & Analytics: Understand how customers interact with our website to improve user experience, site performance, and product offerings.
Security & Fraud Prevention: Protect our business, customers, and operations against fraudulent transactions or unauthorized access.
Legal Compliance: Comply with applicable federal, state, and local laws, regulations, or legal processes.
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for monetary gain. We share your information only under the following circumstances:
Service Providers: With trusted third-party vendors who assist us in operating our e-commerce platform, processing payments, printing/embroidering custom items, delivering packages (USPS, UPS, FedEx), hosting our website, and conducting analytics.
Compliance with Laws: If required by law, court order, subpoena, or governmental request, or to protect the safety, rights, or property of IgniteSmith, our users, or the public.
Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
4. State Privacy Rights & Disclosures
Depending on where you reside (e.g., California, Virginia, North Carolina, or other states with comprehensive privacy laws), you may have specific rights regarding your personal data:
Right to Know / Access: You have the right to request what personal information we collect, use, and disclose about you.
Right to Delete: You have the right to request the deletion of personal information we have collected from you, subject to certain legal exceptions (e.g., retaining tax or transaction records).
Right to Correct: You may request that we correct inaccurate personal data maintained about you.
Right to Opt-Out of Sale / Targeted Advertising: IgniteSmith does not sell your personal data. You may opt out of third-party cookies used for cross-context behavioral advertising by adjusting your browser cookie settings.
Non-Discrimination: We will not discriminate against you for exercising any of your state privacy rights.
To submit a privacy request, please contact us at ignitesmithllc@gmail.com.
5. Federal Law Compliance
A. Children's Online Privacy Protection Act (COPPA)
Our Site is directed to general audiences and is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover we have inadvertently collected data from a child under 13, we will delete it immediately.
B. CAN-SPAM Act & Commercial Messaging
We comply with the CAN-SPAM Act. Every marketing email we send includes a clear, accessible Unsubscribe link at the bottom. You can opt out of promotional emails at any time. (Transaction-related emails, such as order confirmations, will still be sent.)
6. Data Security
We implement reasonable technical, physical, and administrative safeguards designed to protect your personal data from loss, unauthorized access, disclosure, or alteration. All electronic payment transactions are encrypted using Secure Sockets Layer (SSL) technology. However, please note that no transmission over the internet or method of electronic storage is 100% secure.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for order fulfillment, legal compliance, tax reporting, and dispute resolution.
8. Third-Party Links
Our Site may contain links to third-party websites (e.g., social media platforms like Instagram or Facebook). We are not responsible for the privacy practices or content of those external sites. We encourage you to read the privacy policy of any site you visit.
9. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. When updates are made, we will revise the "Last Updated" date at the top of this policy. We encourage you to review this page periodically to stay informed about how we protect your information.
10. Contact Us
If you have questions, comments, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
IgniteSmithllc@gmail.com and reference Privacy Policy in the subject line.